Jump to Main Content

Guidelines for preparing files for printing.

Following these guidelines should ensure your digital files are printed with the colour, quantity and size you expected.


Order Preparation

If you wish to drop off a disc or other digital media containing your print order please ensure you use the following format.This is necessary to obtain our bulk digital print pricing. ( Note: If we have to select files from your media for different sizes and quantities then the one off print price will apply for each print).

1. Your digital media should only contain the files you require printing. They should be placed in folders with names that describe the service required.

for example:

4x6_x2 meaning print 2 copies of each file in this folder to 4"x6" size

6x8_x3 meaning print 3 copies of each file in this folder to 6"x8" size etc

You may globally specify paper surface and border type when placing your order. However if you require a mixture, specify this in the folder name also.

2. File names should be no more than eleven alpha/numeric characters not including the file extension.


Colour Mode and Depth:

If you are using Photoshop or similar software make sure you are using color mode RGB and colour depth of 8 bit. (Not CMYK or 16 bit)


Colour Profile:

If you have a digital SLR camera ensure your camera is set to colour profile "sRGB" not "Adobe RGB (1998)". This applies only to Digital SLR cameras as compact cameras are factory set for "sRGB" and do not give the option to change. If you are using RAW format ensure you RAW converter is set to output "sRGB" files.

If you had your camera set to "Adobe RGB (1998)" make sure you advise us when you bring in your files for printing and do not load them through a PhotoTeller Kiosk. We must convert the files before printing otherwise the result will be flat desaturated prints.


Resolution (this only applies to custom sizing)

Set the resolution to 300 pixels per inch (ppi/dpi). Ensure that you're not set at 300 pixels per cm. This setting is for your computer program i.e Photoshop. This is not a camera setting.


Disc Types:

We can print off (nearly) all types of media. However if we do have trouble it is nearly always with rewritable CDs (they often will read in the drive in which they were written but not in other drives). We suggest you do not use them.

File Format:

If you are using Photoshop or similar software choose either jpg,tif or psd. We have found no discernable difference between them if you save your jpg at min compression (12 in photoshop) there we recommend using jpg as this provides the most compact files and fastest processing.
When saving as a tif byte order, choose IBM PC
byte order and do NOT select LZW compression.
Saving as jpg. Set to the maximum setting for minimum compression.


Information for Mac users:

• If you use iPhoto, you should NOT use iPhoto to burn a CD for printing . The reason for this is that iPhoto CDs contain thumbnail size copies of your images plus the “original” high-resolution images plus any “modified” images containing edits you have made. Thus it is very difficult to separate the original and modified images (they have identical names and are placed in layers of subfolders). We recommend that you use the "Export" option in iPhoto to save your images to a folder, then burn your CD through Finder or a 3rd party CD writing application such as Toast. Taking this extra step helps to ensure that you will not receive extra prints that you did not intend to order.

• Also be sure that your CD is Windows compatible.
Although the CD burning options built into the Mac OS are designed to make Windows compatible CDs, we sometimes receive CDs from Mac users written by third party applications like Toast that can only be read on Macintosh computers. We use Windows systems to read our CDs, so it is important that your discs be written either in Mac/PC hybrid format or ISO 9660 format.